Shipping Policy

North America: United States, Canada

Europe: Germany, France, United Kingdom, Ireland, Estonia, Austria, Bulgaria, Belgium, Poland, Denmark, Netherlands, Czech Republic, Croatia, Latvia, Lithuania, Romania, Luxembourg, Malta, Norway, Portugal, Sweden, Switzerland, Cyprus, Slovenia, Hungary, Spain, Italy, Greece, Finland, Slovakia

Asia: Japan, Malaysia, Thailand, Philippines, Singapore

Other: Australia

AKASO Official Store makes every effort to process efficiently and dispatch orders within 1-2 business days (Monday-Friday, excluding holidays). The delivery companies include DHL / UPS / FedEx / YunExpress or other international logistics. The AKASO official store will choose the most suitable shipping company to provide the service according to the shipping address. The shipping time should be subject to the time announced by the third-party shipping company. If you have any inquiries regarding your order, please don't hesitate to contact our friendly Customer Service team, who will gladly assist you.

Providing free standard shipping on orders of $100 or more. The final shipping fee is calculated and displayed on the Shopping cart and Checkout page before you complete your order.

When you place an order, be sure to enter the correct name, address, and contact information so that we can deliver your items successfully. Once your orders have been dispatched, you will receive a notification email containing the tracking number. You can click the link and skip to the express company’s official website to check your package shipment status.

Click Track Order, enter your order number and email address, and then check your order status.

Freight Forwarders

AKASO does not ship to Freight Forwarders under any circumstances.

For all orders placed on our US website shipping to the international locations above, your order will be shipped using UPS International from: AKASO 8550 White Fir St. Reno, NV, 89523 United States. The shipping cost varies with each shipping destination and shipping method. Duties, taxes, or other fees are the responsibilities of the recipient, these fees will be due at the time of delivery. This shipping method typically takes up to a week. For shipping to APOs and FPOs, please use the regular US website. If you would like to ship to other countries not listed above or express shipping, please call customer service at 1-888-466-9222, for specific country shipping charges.

Please note: Orders still ship in 1-2 business days.

* The Free shipping option is not valid for AKASO Outlet stores, wetsuits, surfboards, or with Pro, Team, and Group Sales.

** 2-Day Delivery to Alaska and Hawai'i may take three days. Express delivery fees to US Territories are higher than those listed above. Please call our Customer Service Center at 1-888-466-9222 for shipping fees.

*** Next-Day Delivery is available only in the continental US. Next-Day Delivery to Alaska and Hawai'i may take an additional 1-2 days.

**** You must call our Customer Service Center at 1-888-466-9222 to schedule Saturday Delivery. Orders for Saturday Delivery must be placed before 3 PM ET. If your order absolutely, positively needs to arrive on a certain day, please call Customer Service.

Shipping on Holidays

1. AKASO Mail Order and its carriers will not be shipping or delivering on:

New Year's Eve / New Year's Day / Martin Luther King, Jr. Day / Presidents' Day / Memorial Day / Independence Day / Labor Day / Thanksgiving Day / Day after Thanksgiving (Only Air and International packages will be delivered.) / Christmas Eve / Christmas Day

2. Additional Shipping Holidays for those with PO/APO and FPO addresses:

Columbus Day / Veterans' Day