Ordering
Are import taxes and duties included in the product price?
No, import taxes and duties are charged additionally.
How can I use the coupon code when placing an order?
Just enter the coupon code in the blank under 'Order Summary' and click 'Apply'.
Can I modify my order information?
You can contact cs@akasotech.com to modify your order information if the order hasn’t been shipped yet.
Which countries does AKASO ship to?
We ship to Australia, Austria, Belgium, Bulgaria, Denmark, France, Germany, Greece, Ireland, Italy, Japan, Malaysia, Netherlands, Philippines, Poland, Portugal, Romania, Singapore, Slovenia, Spain, Sweden, Thailand, United Kingdom, United States and long as there's stock in these countries.
Why is the coupon code unavailable?
When the coupon is either invalid, expired or reached its usage limit, it'll be unavailable. And coupons are not compatible with discounted products.
How to track my order?
You can track your order in this page:
https://www.akasotech.com/tracking-order
Payment
Which payment methods are supported?
PayPal and Credit Card are supported.
What if the payment fails?
You can try 3 methods: Pay again, use another card and switch to another payment method.
Can I change my payment method?
Yes, you can change your payment method when placing an order.
How do I cancel my order for a refund?
You can contact cs@akasotech.com with your order ID. We will reply to you within 24 hours.
